Need Help Now?

In an emergency, please dial 111 for police, ambulance or fire service.

If it is not an emergency but is outside of business hours and you would like to talk to someone, a range of helplines are listed in alphabetical order below.

Disclaimer: EYC is not responsible for the contents of the linked websites, and does not necessarily endorse the views expressed within them.

Alcoholics Anonymous 0800 229 6757 – 24/7 helpline

AA can help people of any age and background. Youth drinking, teen drinking, drinking alone, drinking at home, solo drinking, elderly drinking are all factors that have brought people to AA, and we have members from 16 through to 96.

Anxiety Helpline 0800 ANXIETY (2694 389) – 24/7 support line

Assistance from trained counsellors and volunteers for anyone who is in crisis and struggling to cope with anxiety, panic attacks, obsessive compulsive disorders, phobias and associated issues; as well as concerned family members, loved ones and supporters of anyone in an anxiety-related crisis.

Depression Helpline 0800 111 757 or text 4202 – 24/7 support line

Assistance from trained counsellors who can discuss your situation and find you the right support.

Family Violence Info Line 0800 456 450 – 9am-11pm, 7 days support line

The 0800 Family Violence Information Line can provide information and put you in touch with services in your own region.

Healthline 0800 611 116 – 24/7 support line

Trained registered nurses able to give information to those who feel unwell; need urgent advice about someone who’s sick; are on holiday and need to know where the nearest doctor or pharmacy is.

HELPLine 09 623 1700 – 24/7 sexual abuse crisis line

If you’re a survivor of recent assault, are dealing with the long-term effects of historical abuse or are concerned that someone in the community might be at risk of sexual abuse, you can speak with a trained counsellor.

Lifeline 0800 543 354 or 09 5222 999 – 24/7 general support line

Free, anonymous and confidential support with trained volunteers.

Narcotics Anonymous 0800 NA TODAY (628 632) – contact line

You will have the opportunity to leave a message for our Public Relations Co-ordinator, or for one of the three areas – Northern Area (north of Taupo), Central Area (south of Taupo) or Southern Area (all of South Island).

OUTLine 0800 OUTLINE (688 5463) – 9am-9pm M-F; 6pm-9pm weekends support line

OUTLine provides confidential telephone support for sexuality or gender identity issues. In addition to telephone counselling, there is also some face-to-face counselling (on a sliding scale of fees) available.

Samaritans 0800 726 666 (for callers from the Lower North Island, Christchurch and West Coast) or (04) 473 9739 (for callers from all other regions) – 24/7 support line

Samaritans offer confidential and non-judgemental support to anyone who is lonely or in emotional distress.  We are available 24 hours a day, 365 days a year and you don’t have to be suicidal to call us. 

Suicide Crisis Helpline 0508 TAUTOKO (828 865) – 12pm – 12am, 7 days suicide prevention and crisis line

Trained counsellors provide support, information and resources to people at risk of suicide; whanau; those affected by suicide; people supporting someone with suicidal thoughts and/or behaviours.

Victim Support 0800 VICTIM (842 84)- 24/7 contact service

This number will get you through to our service that manages victim referrals and improves volunteer Support Worker safety throughout New Zealand. The service also provides front line police and the New Zealand Police communications despatch team with a responsive way of identifying and directing our volunteer Support Workers to any location no matter what the time of day or night.

Women’s Refuge 0800 REFUGE (733 84) – 24/7 support service

Phone us toll free from anywhere in New Zealand for information, advice and support about domestic violence as well as help in a crisis.  Follow the simple steps to be put through to your local refuge on your touchtone or mobile phone. You will be automatically redirected to a female advocate in your region.

Youthline 0800 37 66 33 – 24/7 support line; free text to 234 between 8am – 12am

Youthline is a New Zealand Youth Development Organisation with youth, for youth.